Privacy Policy

Privacy Policy

Effective Date: 8/4/2025

Chuck (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your information when you visit or make a purchase from our site (the “Site”), or interact with us via email, SMS, or phone.

1. Information We Collect

When you visit the Site, sign up for marketing, or make a purchase, we may collect the following information:

Personal Information

  • Name, email address, phone number, shipping and billing address

  • Payment information (processed securely via third-party providers)

Device Information

  • IP address, web browser, time zone, and cookies

  • How you interact with our Site (pages viewed, time spent, etc.)

Communication Data

  • Email or text messages exchanged with us

  • Phone calls with our team (including outbound calls if you’ve shared your number)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, returns, and customer service requests

  • Send transactional updates and product announcements

  • Communicate via email, SMS, or phone (only if you’ve shared your number)

  • Improve our Site performance, ad targeting, and user experience

  • Provide personalized ads via platforms like Meta (Facebook/Instagram), Google, and others

You may opt out of marketing emails or texts at any time by clicking “unsubscribe” or replying “STOP.”

3. Sharing Your Information

We only share your information with trusted third parties for the following purposes:

  • E-commerce & fulfillment: Shopify, payment gateways, and shipping carriers

  • Marketing & analytics: Klaviyo, Meta, Google, and similar platforms

  • Operations & support: Contractors or service providers who help us run Chuck

We do not sell your personal information.

4. Consent to Communication

By submitting your phone number or email, you consent to receive:

  • Marketing messages via email or SMS

  • Occasional phone calls related to your interest or orders

Message and data rates may apply. You can opt out at any time.

5. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information

  • Opt out of email or SMS marketing

  • Disable cookies in your browser

  • Request a copy of the data we have on file

To exercise any of these rights, email us at info@chuckrack.com.

6. Data Security

We take reasonable steps to protect your personal information. However, no online transmission or storage is 100% secure. Please use strong passwords and let us know if you suspect misuse.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The latest version will always be posted on this page.

8. Contact Us

For more information or questions about this policy, contact us at:

Chuck
Email: info@chuckrack.com
Provo, UT